Living outside the UK, Malcolm Ashcroft needed professional help managing his UK tax returns and resolving complex pension issues. He chose Hodgens, and that decision marked the start of a highly successful relationship.
Malcolm faced historical tax issues related to a previous pension. He needed a firm that could efficiently resolve these concerns with his past employer while maintaining smooth communication and compliance with HMRC.
Issue Resolution: We quickly and efficiently resolved his complicated pension tax issues, ensuring a good understanding with HMRC.
Clarity & Efficiency: We simplified complex and important documentation, making everything easy to understand. All work was completed quickly and for a very agreeable budget.
Professionalism & Trust: Malcolm felt the service was “extremely professional, very responsive, and well-mannered.” He was always comfortable knowing his sensitive data was being professionally managed and was in safe, reliable hands.
Malcolm was thoroughly impressed with the industry-leading client experience from the moment he first contacted us. He specifically praised the team for being friendly, constructive, and empathetic.
Crucially, the excellent service continued after the work was complete—his post-completion emails were still answered right away.
“I advise anyone reading this story to reach out to the Hodgens team.”
Malcolm gave us an overall rating of 10/10 and has already recommended Hodgens on several occasions. We are delighted that Malcolm continues to be a strong advocate, sharing his excellent experience across his expat network!